After a while I wasn't able anymore to play music without my usb-cable through bluetooth , there was no manual inside the car for pointing out all the features.
Plus hidden scam charges And I will never rent from this company and anyone in their right mind should just stay away from renting anything from them in Miami.
They stole our money. They said they are gonna keep a deposit anth Negativ: They said they are gonna keep a deposit anth. Car not well maintained Negativ: Tire pressure light kept coming on.
Had to put air in tires frequently. Wipe blades worn out making it difficult to see in rain. Their policy of charging flat fees for toll roads is excessive.
High pressure selling efforts to buy toll road package. We did not rent from your company because of hidden fees and thus requested a full refund from Kayak and from the company.
We informed all partied in advance and expect full reimbursement. Kindly confirm that Kayak will assure that full reimbursement is provided.
MSB The cost on the web was different against the real when arrive at the store. They charged me other costs. The web has to inform that other costs are not included.
When I called to the sotre to pick me up in the airport nobody answered the phone. After ask for many persons in the airport the pickup point I was lucky that the transfer was there.
The stores changed the location in my renting period and nobody let me know about it. The rental "small print" requires proof of insurance.
Most do not carry proof of insurance on their person and this is the first car rental company in my experience to require it. Miami office suppose open 7AM, wait until 7: The rental suppose pick up at Miami airport and return Fort Lauderdale It had confirmation email.
The office said they don't have an location at Fort Lauderdale. Also, you can't return the car before 7am. How do you do airport business.
They charge additional They have terrible service at the office, false advertisement, rude people at front desk. Decent car, clean and relatively new 2.
Arrival and departure car rental processing was quick Negativ: Extra fees, tardy drop off and dirty car with mech Negativ: My experience stated badly when my flight arrived early but I was told I had to wait at the airport as no cars were available yet.
The car I receive had a muddy footprint on the floor. The oil check warning light came on constantly which was especially unnerving on the highway.
Several times the key got stuck in the ignition and the car could not be shut off. Like some other guests they tried to upsell me on a sunpass.
The drop off was also problematic as there was apparently no urgency to get me back to the airport even though I explained that I was running late for my flight.
However the most insidious Issue was that they forced me to purchase liability insurance which increased my rental rate from USD to USD Their explanation was that since they are a small company they could not afford to cover liability insurance as some of the larger companies.
However in the past I have purchased from other small companies in the Miami area without having this issue. I will never use them again. Cancelled rental due to requirement issues Positiv: Customer service was rude.
I received a charge I shouldn't have without a refund. Excellent all around service! The vehicle had 4 tyres and a steering wheel Negativ: The service when I arrived at the rental office was terrible.
The rental agent wasn't welcoming at all. I was forced to take out additional even after in adviced him 3 times my credit card covers the insurance for the vehicle.
He adviced me he wouldn't release the car if I didn't take out the additional insurances and I was in a position where I had to leave and did not have time to go to a competing rental company.
Upon inspection for the car it was a 4 year car and it was absolutely filthy on the outside and especially the interior.
The car had not been vacumed. This was evident when there was empty bottles and food bags on the seats and floor accompanied with old chocolate sparred on the leather seats front and back.
I was extremely disappointed with the level of service and the quality of car and I will NEVER rent from this company again and would not recommend this company to anyone else.
Was a nice new car which is only good thing I can say about this company Negativ: They were extremely shady in regards to buying the sunpass to get thru the tolls around miami.
We are aware of the tolls but know how to get around them to get to Homestead. So the only reason why we added this on was because we were told several times that there is no getting around toll from homestead to florida keys.
They don't rent to Florida residents Positiv: They don't rent to florida residents. Terrible I couldn't get help to get the car Positiv: Called them from the airport to get.
And voice mail said you can't leave a message due to error in voicemail. I was stuck at airport. I had to cancel order and purchase a new order at higher price Lots of hidden fees Negativ: I will not be using Executive again.
Our Driver was spot on! Bobby picked us up from Miami International Airport and brought us to the rental locations office.
He made the journey there pleasant. He helped us with our luggage and made sure we were taken care of. The car we rented was a Nissan Altima, New, clean and a pleasure to drive great on gas.
Dropping off the car was easy only because Bobby was there to drive us to the airport, as the office was still closed, but he still went out of his way 5o see we got to the airport and he made sure the car would be processed back in to the office We would have missed our flight had it not been for the kindness and professionalism of Bobby's great customer service.
And for this reason, we will rent our car from Executive Car Rentals next Spring during our Miami vacation!!! The office did not open on time.
Had to wait for the shuttle for more than half hour. Then,they wanted to charge me full insurance as they dont accept the insurance which you contract on the page when reserving.
The Office is an old shack! The service is a 1 man band show. The same guy drives the shuttle and then he does the car rental.
And you have to lose your vacation time to wait for this. So they say they are Executive, but only in their dreams! After all that hassle, we cancelled and took a taxi.
They didn't even let me rent a car. I had to go down the street to another car rental place. Overall Poor experience Positiv: The car functioned but was dirty and was not the car I reserved.
Excecutive is very misleading by design. The location is not at the airport it is offsite. They say they have a shuttle every 15 mins but that is a lie.
I had to call to get them to come pick me up. They made me buy their insurance because I didn't have full coverage.
When we returned they did not open til 7 and we had to catch an Uber to the airport. Will never rent a car through them again. Awful - negative 1 Billion - don't waste your time Positiv: Don't risk it on gimmick rental place.
Not worth the hassle. I took an uber to pick up my rental. When I arrived, there were no employees in sight. I waited 10 minutes before an employee came in to help.
He began asking me questions like what kind of car I drive at home, what my insurance company policy was, when I got to Miami and when I was leaving - It was bizarre.
He then said that he couldn't rent me the car because I was picking it up on a day that I didn't arrive in Miami. And that they can't even rent cars to Florida residents.
I had to get another uber to take me to Hertz who helped me out in 5 minutes. I paid more than the gimmicky Kayak rate, but it was worth not having to deal with shady business practices like "Executive Car Rental.
Do not book with this company Positiv: There was nothing to like. Late opening of the office even though I had an early booking.
Very poor customer service. Still waiting for them to put the deposit back on my account and I have called numerous time booking was in July.
They tried to up price and change usage terms. I left and did not use there car. Executive car rental is a scam Negativ: I am very unhappy with this company.
Not only do they make you clean the car before you return it but on top of it I am still waiting for the refund of my deposit on my bank account.
It has been over 10 days, I called and still have not received my deposit back. I am very unhappy with this company as I honored my side of the contract returned the car on time, clean with a full tank of gas and they are not honoring theirs.
I liked the prices that they provide which is amazing. This is because I put the key in the box and I think they didnt take it till later.
Staff was friendly and helpful great manager specials and sunoass is a must. Manager even gave me a ride to the gate! Simple and affordable Positiv: Evidently, they keep costs down by only scheduling 1 employee at a time.
I had a question about tolls and attempted to call the rental office. I called about 20 times within 6 hours before I was able to get in touch with anyone.
This was my only complaint though. Poor Customer Service Negativ: A charge appeared on my card a few months after, and when I called to verify the charge I was hung up on, the phone line rang for minutes on end and then went to busy.
So obviously the price is great, but you have to take a shuttle from the airport rental area and it's not always there and they weren't answering their phones.
They were apparently short staffed the day we picked up but we had to wait quite a long time. Also they did not have the car in the size we requested.
At first the rate, and the text the morning of, but then they did not deliver. They did not have any shuttles to pick us up.
They then did not pick up the phone when we called them as it went straight to a voicemail that was not set up. After over an hour of waiting and trying to contact them, someone finally picked up the phone and said they found my reservation but had no cars available.
They were waiting for 8 returns that were late and the only two vehicles they had were over twice the rate we had reserved at. We were stranded and had to find a new rental car company last minute.
Nothing at all Negativ: Everything is a lie. The car was clean. The insurance plan Easirent offers is expensive and they charged me extra for the SunPass.
I wish they were more transparent regarding the additional charges before I had made my reservation. Landed and waited a while to find out there was no car.
Horrendous customer service and absolutely nothing to help make the situation right. I arrived at the rental car location and waited for 40 minutes for the Easirent shuttle.
The Shuttle never arrived so I had to pay for a taxi to take me to the Easirent off-location. When I got to the location displayed on the Kayak web-page, the car renta lot was empy!
They've gone out of business!!! This made my vacation a nightmare!!! I backed out Positiv: I didn't end up renting. Found out Easirent required a shuttle bus ride to the lot and opted for Budget.
The checkout process was massively confusing and they ended up overcharging me for gas. Shoulda gone with Easirent! Backing out was easy.
Called Easirent, and they told me to hit Cancel on my Kayak email. The price, friendly service and type of vehicle,Excellent!
Could not get through by phone to schedule a shuttle for pick up in Miami. Had to get a car from another rental car agency. Old Car, Poor Service Negativ: The car was older, with low tire pressure and I needed to stop for air daily.
I spent over 40 min picking up this car and I was the only customer at their office! Overall, this was a poor place to rent from and I ended up paying more!
Worst car rental ever. I was kept waiting at the airport for over an hour without a phone. A kind gentleman called them for me and they still didnt come gor another 40 minutes.
When I arrived there were hidden charges that were never mentioned when booking. Insurance policy was different on their web site from when on site.
Unsere Nutzer haben folgende Mietwagenanbieter in Miami am besten bewertet: Mietwagenanbieter mit Standorten in Flughafen Miami: Folgende Mietwagenanbieter bieten einen Shuttle-Service von bzw.
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Got an upcharge on both sides from this rental. Car was decent for the price. Long wait and bad customer service. Would not use again. Took us an hour to finish the entire proces.
I like it to be a Boon,love the convenience of it. Getting out of the garage with the car took awhile.
Good car, very good service, great price. Personnel were very helpful and friendly. Alle NU Car Bewertungen.
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Miami Marriott Biscayne Bay. All hotels in MiamiThe plush hotels of Miami Beach and the historic hideaways of Coral Gables. One very great customer experience Positiv: The car was fabulous- no sierra madre casino whatsoever! Upon drop off they told us we would have to pay a fee for dropping the car off 2 days early despite asking that at pickup. Alle Executive Car Rental Bewertungen. They don't rent to Florida residents Positiv: The vehicle was not that clean. The on-airport rental car lines were enormous, and we definitely saved time by getting on the Fox van and going to their site where we were first in-line. We informed all partied in advance and expect full magic 500. Unsere Nutzer haben Beste Spielothek in Ferbig finden Mietwagenanbieter in Miami am besten bewertet: Americas Best Car Rental.